Core Job Responsibilities

- Inbound & Outbound Calling: Make and receive high-volume phone calls using auto-dialers or manual systems to reach customers with delinquent accounts. [1, 2, 3]
- Debt Negotiation & Settlement: Discuss financial circumstances with debtors to negotiate practical repayment plans, lump-sum settlements, or installment schedules. [1, 2, 3]
- Account Analysis & Review: Inspect customer files, billing histories, DPD (Days Past Due) statuses, and bounce flags to understand the root causes of non-payment. [1, 2]
- Data Entry & Documentation: Capture payment commitments, update customer demographics, and log all communication notes accurately into the CRM or collection software. [1, 2, 3]
- Payment Processing: Process financial transactions (such as card payments, bank transfers, or ACH/UPI) safely and issue proper payment receipts or confirmations. [1, 2]
- Skip Tracing & Research:



Locate hard-to-reach or default debtors using authorized databases, public records, and contact tools. [1, 2, 3]
- Query & Dispute Resolution: Handle customer complaints, address billing discrepancies, and escalate complex or disputed accounts to team leads or legal departments. [1, 2, 3]
- Regulatory Compliance: Adhere strictly to regional and international debt collection laws (such as FDCPA, TCPA, or local RBI/banking guidelines) and data privacy rules. [1, 2, 3]

Pay: ₹13,000.00 - ₹16,000.00 per month

Education:

- Higher Secondary(12th Pass) (Required)

Experience:

- telecalling: 1 year (Required)

Language:

- Fluently English (Required)

Work Location: In person

📌 CCE-International Voice Process (Siliguri)
🏢 DigiInd
📍 Siliguri