Job Purpose

To maintain strong relationships with clients and ensure timely communication and updates, coordinate with internal departments to resolve client concerns and improve overall customer satisfaction.

Key Responsibilities

- Client Communication: Act as the primary point of contact for clients and provide regular updates on project progress, milestones and scheduled activities.
- Client Query Management: Receive, record, track and follow up on client queries, complaints,and requests until closure.
- Progress Updates: Collect project progress reports from site teams and share approved updates with clients at agreed intervals.
- Issue Resolution: Coordinate with the concerned departments to resolve construction delays, quality concerns, billing queries and other client-related issues.
- Meeting Coordination: Schedule client meetings, record discussion points, circulate minutes and follow up on agreed action items.
- Documentation: Maintain client communication records, complaint registers, meeting minutes, feedback forms and project handover documents.
- Payment Follow-up: Coordinate with the Accounts team regarding payment schedules, outstanding dues and billing clarifications and communicate approved information to clients.
- Customer Satisfaction:



Collect client feedback at different project stages and identify opportunities to improve the customer experience.
- Handover and After-Sales Support: Coordinate project handover, pending-work lists, defect rectification and post-handover complaints with the relevant teams.
- Escalation: Escalate unresolved complaints, major delays, contractual disputes and sensitive client issues to the reporting manager.
- Professional Conduct: Maintain courteous communication, confidentiality and a professional relationship with clients at all times.

Required Qualifications and Skills

- Graduate/Diploma in any discipline.
- Experience in customer service, CRM, or client coordination, preferably in the construction industry.
- Good verbal and written communication skills.
- Strong coordination, follow-up, and problem-solving abilities.
- Working knowledge of MS Excel, email, reporting toolsl, and CRM software.
- Ability to handle client complaints patiently and professionally.

Please send your CV to [email protected] or contact (phone hidden)

Pay: ₹20,000.00 - ₹30,000.00 per month

Benefits:

- Cell phone reimbursement
- Versatile schedule
- Health insurance
- Leave encashment
- Paid time off
- Provident Fund

Work Location: In person

📌 Client Relationship Executive (Kochi)
🏢 San Builders
📍 Kochi