- Key Responsibilities
- Identify improvement opportunities in Client processes
- a
- Identify the opportunity areas in client processes resulting in Business value delivery
- b
- Analyze the requirements by demonstrating strong Domain knowledge understanding of client business scenario understanding constraints in implementation solutions and technology in Digital space
- c
- Identify opportunities to implement RPA Tactical automation solution in F A Domain
- Drive Top down opportunity identification workshops and bottom up ideation initiatives for creation
- of high impact pipeline of process improvement opportunities Process operations business data analysis to identify improvement opportunities
- Validation of opportunities and conversion in to the projects
- Mentor projects Mentor Lead Process Improvement projects using methodologies like Six Signa Yellow Belt Green Belt Black Belt Lean and Design thinking etc
- to implement process improvement through structured approach
- Conduct toll gates review and guide project leaders for appropriate storyboard creation and update in the project management tool of PI projects
- Govern the process of validation and sign off of the project closures in the project management portal
- Client Management Participate in client interactions to present the process improvement case studies
- Establish Governance with the client for project chance identification workshops project validations and sign offs
- Build process excellence culture Design Customize and deploy Process Improvement framework for the engagement s by gathering requirements from stakeholders
- Drive Certification program at the engagement level and participate in the training programs as trainers
- Conduct in house training programs on Lean Six Sigma methodology YB and GB
- Drive Certification program at the engagement level
- Analyze structural feedback from the Stakeholders Support process owner to drive improvement plan for CSAT at org
- level analyze provide feedback and drive corrective and preventive actions
- Create Branding for Quality Organization Creating awareness by training and bringing visibility to quality initiatives in the engagement in order to drive Process Improvement culture
- Creating process improvement case studies and socializing with teams on various success initiatives of engagement performance