JOB DESCRIPTIONFront Office Executive – Women and Children Hospital

Department: Front Office / Administration
Designation: Front Office Executive
Reports To: Front Office In-charge / Hospital Administrator

Job Summary

The Front Office Executive is responsible for welcoming patients and visitors, managing registrations, scheduling appointments, coordinating with doctors and hospital departments, and ensuring smooth front office operations while providing courteous and qualified service to patients and their families.

Roles and Responsibilities

- Welcome patients, attendants, and visitors politely and professionally.
- Register new patients and update patient details accurately in the hospital management system.
- Schedule doctor appointments and coordinate consultations.
- Guide patients to OPD, IPD, NICU, PICU, Emergency, and other departments as required.
- Handle patient and visitor inquiries regarding hospital services, doctors, and timings.
- Coordinate with nursing staff, doctors, billing,



and other departments for smooth patient flow.
- Assist with admission, discharge, and billing-related coordination.
- Maintain patient records, appointment registers, and front office documentation.
- Handle telephone calls, messages, and patient feedback professionally.
- Maintain patient confidentiality and follow hospital policies and procedures.
- Provide special assistance to pregnant women, children, and patients requiring urgent attention.
- Ensure the reception area remains clean, organized, and presentable.
- Escalate patient complaints and emergencies to the concerned department or supervisor promptly.
- Perform other duties assigned by the Front Office In-charge or Hospital Administrator.

Qualifications and Experience

- Qualification: Any Degre

Pay: From ₹20,000.00 per month

Work Location: In person

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