Job Description

This role will primarily support the completion of day to day Blackline requests and concerns. Prepare/Generate Blackline reports as well as documenting/maintaining the Blackline admin processes.

- Responsible for ensuring review of requirements for all Blackline support cases
- Monitor & ensure timely and accurate resolution/completion of Blackline support cases
- Prepare and update monthly SLAs for Blackline Support
- Prepare, generate and upload task/account reports in SharePoint
- Prepare quarterly bank matching result report
- May assist in audit-related requirements gathering or maybe assigned some audit tasks.
- Escalate issues and concerns to the Blackline System Administrator for raising Blackline IT Support ticket
- Prepare/maintain DTP processes and incorporate documentation updates as required.
- Monitors new unassigned accounts.
- Recent Entities for set up in Blackline/Oracle Extract table
- Perform Blackline related tasks as assigned
- Gather information and documentation to assist in investigating and in resolving issues within the assigned process.
- Participate in process improvement initiatives to streamline processes, improve customer experience, and increase productivity.

📌 Application Support Technician II (Bengaluru)
🏢 Aecom
📍 Bengaluru