Job Description

What you will do

One of SAP’s strategic customers has conducted a transformation program, part of which is to consume their entire SAP landscape as enhanced private cloud model provided by SAP with more than 80 productive systems and several of the largest SAP HANA-based systems. To provide the right level of service, a dedicated team has been set up within SAP Enterprise Cloud Services to work for this strategic client. The goal of this team is to operate the entire customer SAP landscape and drive innovation adoption as the customer is at the start of a large-scale SAP S/4HANA transformation program.

Key Responsibilities:

- Deep understanding of customer landscape from technical and business perspectives including its interfaces
- Solid collaboration with the customer for planning and operations




- Align on upcoming changes with the Release Management and plan the execution accordingly
- Ensure high availability of customer service by supporting service restoration in critical situations and working proactively on the stability of the landscape
- Analyse and deep dive into issues including the creation of RCAs as the foundation for continuous improvement
- Support productization of services including, if required initial setup, documentation, and standardization
- Align on planning activities and system build processes, define Handover criteria, and ensure operational readiness of the Operations team as a pre-condition for any customer GoLive

📌 IT Business Services Consultant (Bengaluru)
🏢 SAP IT Business Systeme
📍 Bengaluru