This role is responsible for providing advanced first-line support for global logistics and supply chain applications. This role ensures effective monitoring of business transactions, system alerts, application health, and incident queues, while coordinating timely resolution and escalation of issues impacting customers and internal users. This role works closely with business stakeholders, customers, and Development teams to maintain service stability, minimize business disruption, and ensure seamless logistics operations across global regions.

Responsibilities
Application Monitoring & Operations • Monitor global logistics and supply chain applications to ensure continuous availability and operational stability. • Proactively monitor business transaction flows, integrations, batch jobs, interfaces, and operational dashboards to identify exceptions or service disruptions. • Monitor system alerts, application health checks, and automated notifications, and take appropriate action based on established runbooks and SOPs.



• Validate successful completion of critical business processes and escalate failures impacting customer or operational activities. Incident & Service Request Management • Act as the first point of contact for incidents, service requests, and user inquiries. • Monitor ticket queues and support dashboards to ensure timely response and resolution in line with defined SLAs. • Perform initial diagnosis, troubleshooting, and resolution of application-related issues. • Accurately log, categorize, prioritize, and assign incidents and requests within the ITSM platform. • Escalate unresolved or complex issues to development support teams with appropriate documentation and analysis. Business Process Support • Support critical logistics processes including order management, shipment execution, transportation, inventory, warehouse operations, and customer-facing transactions. • Investigate failed transactions, processing exceptions, and integration issues impacti

📌 Representative, GCC Application Support (Hyderabad)
🏢 APL Logistics
📍 Hyderabad