Title: Senior Customer Support Representative –
International Voice Process

Location: Gurgaon (Cyber City)

Job Type: Full-Time

Industry: BPO / ITES / Customer Service

Role Category: Customer Service / International Voice Process

Job Summary:

We are hiring experienced professionals for the role of Senior
Customer Support Executive – International Voice Process in Gurgaon. The
role involves handling global customer interactions, primarily focused on
billing-related queries, ensuring accurate resolution and high customer
satisfaction in a fast-paced environment.

Key Responsibilities:

• Handle
inbound international voice calls related to billing and account queries

• Resolve
billing discrepancies, payment issues, and account concerns

• Provide
accurate, prompt, and professional customer support

• Maintain
high standards of communication, empathy, and problem-solving

• Work
effectively in rotational shifts across global time zones





• Ensure
compliance with company policies and quality standards

Requirements
• Minimum 1yr+ experience in International Voice Process (mandatory)

• Freshers
are not eligible

• Qualification:
UG / Graduate / PG (any discipline)

• Excellent
English communication skills (spoken & written)

• Strong
interpersonal and conflict-resolution skills
Candidates with max 30 -40 days’ notice period preferred

Work Details:

• Work
Mode: Work From Office

• Shift: UK Rotational shifts

• Week
Off: 2 rotational offs

Benefits
• Salary: Up to ₹7 LPA (based on experience)

• Both-side cab facility

• Opportunity to work with a captive unit

• Growth opportunities through Internal Job Postings (IJP) across roles and business units

📌 Hiring Sr. Customer Support (Gurugram)
🏢 2COMs
📍 Gurugram