Call Center Customer Service Representative (Australian Time Zone)
? Location: Jogani Industrial Estate, Sion Chunabhatti, Mumbai, Maharashtra
? Company: Watermelon Parking (Australia)

? Work Hours: Aligned with the Australian time zone
? Job Type: Full-time
Working Hours - Rotational Shift Timing
Working Days- Rotational Off

About the Role
We’re seeking a dedicated Customer Service Representative to join our team at Secure IQ Services. In this role, you’ll serve as the primary point of contact for customers — addressing inquiries, resolving issues, and ensuring every interaction delivers a high-quality service experience.

This position is ideal for individuals with strong communication skills, a problem-solving mindset, and a passion for providing excellent customer support.

Key Responsibilities
? Handle Customer Interactions: Manage a high volume of inbound (and occasionally outbound) calls, emails, chats, and social media messages promptly and professionally.

? Provide Information & Solutions:



Deliver accurate, complete, and helpful information about company products and services; assist with troubleshooting and setup guidance when needed.

? Resolve Issues: Identify customer needs, research solutions, and ensure timely resolution to enhance satisfaction and loyalty.

? Escalate When Necessary: Forward complex or unresolved issues to relevant internal teams or management for further assistance.

✨ Maintain Quality: Follow communication procedures, guidelines, and policies while striving for first-contact resolution.

Requirements
Excellent verbal and written English communication skills
Solid listening, empathy, and problem-solving abilities
Prior experience in a customer service or call center role preferred
Comfortable working in the Australian time zone
Basic computer literacy and familiarity with CRM systems (preferred)

📌 Call Center Customer Service Representative (Kurla)
🏢 Secure IQ Services
📍 Kurla