Summary:
This role supports the operational delivery and governance of learning and reskilling journeys across Hong Kong and other AME markets.
As learning pathways and workforce development programs continue to expand, there is a need for a dedicated Program Operations & Journey Operations Specialist to manage program tracking, reporting, governance activities and learner journey coordination.
The role will be responsible for ensuring participants progress successfully through learning journeys, maintaining operational oversight across multiple programs, identifying risks and dependencies, and providing timely reporting and insights to stakeholders. Working closely with learning leaders, program teams and business stakeholders, the successful candidate will help ensure programs are delivered efficiently and achieve intended outcomes.
Reporting to: Senior Learning Leader or Program Sponsor within the Learning Function.
Contract Details:
• Full time, 6‑month contract, Open to renewal

Success Measures:
• Timely and accurate program reporting.





• Effective management of program governance activities.

• Accurate tracking of learner participation, completion and outcomes.

• Positive stakeholder feedback regarding program operations support.

• Effective identification and management of risks, dependencies and operational issues.

• Successful coordination of job tasting, certification and learner journey activities.

Roles and Responsibilities:
• Program Operations & Governance:

• Own operational tracking and reporting across learning and reskilling journeys.

• Maintain program governance processes and meetings, including action, decision, dependency, and risk tracking.

• Maintain program documentation, trackers and operational records.

• Track participation, completion and program outcome metrics.

• Journey Operations & Coordination:

• Support the day-to-day operational management of learning and reskilling journeys.

• Coordinate learner journey activities and

📌 Learning Program Manager (Chennai)
🏢 GP Strategies
📍 Chennai