At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
Business Analyst, AI
So, what’s the role all about?
NiCE is building SPARK, a current internal incubation team that turns great ideas from across CX International into working AI solutions, and then into enterprise-grade tools that roll out to colleagues around the world. Your idea. Our spark.
As Business Analyst in the SPARK team, you will be the bridge between the people who have the ideas and the architects and builders who make them real. You will shape raw ideas into clear, prioritised, buildable use cases, and make sure what we build solves the problem it was meant to solve.
This is a business analysis role with a technical edge. You come from a programming background, so you can read code, query data, test an API, and prototype a quick proof of concept,
and you can still run a room full of non-technical stakeholders. You will work closely with the Project Manager, the AI Architects & Builders, and the Change Management & Evangelist.
How will you make an impact?
You will own the front end of the incubation pipeline, from the first conversation about an idea through to accepted, measurable outcomes, working hands-on with business teams, architects, and delivery colleagues across regions.
Discover and Shape Ideas
• Run discovery sessions, interviews, and workshops with business teams to understand pain points, current processes, and the outcome they want
• Turn ideas into clear use case briefs covering the problem statement, users, expected value, data needs, risks, and success measures
• Assess and rank ideas against business value, feasibility, data readiness, effort, and risk, and give the team a clear recommendation on what to build next
• Build lightweight busine
📌 Senior Business Analyst, AI (Pune)
🏢 NICE
📍 Pune