Your Team Responsibilities
The Atlassian Platform team owns the governance, configuration, and continuous improvement of MSCI’s Atlassian Cloud environment — Jira Software, Confluence, Jira Product Discovery, and Rovo — which serves as the operational backbone for approximately two-thirds of MSCI’s global workforce. We keep the platform reliable, well-governed, and strategically aligned with how MSCI works. Beyond keeping the lights on, we are the internal centre of expertise for what the Atlassian platform can do — including its rapidly expanding AI capabilities — and how to use those capabilities in ways that are practical, cost-justified, and genuinely useful to the teams that depend on us.
We are establishing a presence in Mumbai to extend our operational coverage into the APAC timezone and build a trusted platform relationship with MSCI’s India-based stakeholder community. This role is that presence.
You will enter through deep operational immersion — learning how a regulated financial technology firm uses Atlassian at enterprise scale — and grow into a broader mandate as you demonstrate the judgment and organizational fluency to advise internal teams on how to solve their real problems using the platform, including where AI fits and where it does not.
Your Key Responsibilities
• Serve as the primary APAC point of contact for the Atlassian Platform Support queue: triaging and resolving platform requests covering Jira project setup, Confluence space configuration, API token provisioning and renewal, board configuration, permission management, and user access — handling these with both technical accuracy and explicit stakeholder communication.
• Manage Atlassian REST API tokens and service account credentials for teams integrating Jira and Confluence into automation pipelines, reporting tools, and AI agents — including provisioning, expiry monitoring, rotation, and advising requestors on appropriate access scoping.
• Execute platform administration and KTLO ac
📌 Senior Associate (Mumbai)
🏢 MSCI
📍 Mumbai