Scope of Work – iCare CRM Apprentice

1. CRM User Support

* Provide first-level support for user queries and issues related to the CRM application.

* Analyse reported issues and perform basic troubleshooting.

* Coordinate with the relevant team members for issues requiring further technical investigation.

* Maintain proper tracking of user issues, resolutions, and pending items.

* Assist in identifying recurring issues and suggest possible improvements.

2. CRM Change Requests & Recent Requirements

* Assist in understanding business requirements and converting them into technical tasks.

* Support development, testing, bug fixing, and deployment activities under guidance.

* Participate in requirement discussions, testing,



and UAT support where required.

3. Technical Development & Learning

* Gain practical exposure to modern web application development technologies used in CRM.

* Basic understanding and hands-on exposure to:

* NestJS / Node.js – Backend development and APIs

* Angular – Front-end development

* MySQL – Database queries, data analysis, and basic database operations

* Linux – Application/server environment and basic troubleshooting

* Understand REST APIs and basic application integration concepts.

📌 Apprentice (Bengaluru)
🏢 Ample Group
📍 Bengaluru