Hello Visionary
At Siemens, we believe reliable IT services are the backbone of digital transformation. We empower our teams to drive operational excellence, innovation, automation, and continuous improvement while delivering secure, scalable, and business-critical IT services across the enterprise.
We're looking for a Service Delivery Manager – IT Operations & Support Services to join our team and play a key role in owning, managing, and continuously improving our enterprise IT operations and support services.
You'll make a difference by:
• Taking ownership of an enterprise-wide IT Operations and Support Service covering IT infrastructure and a portfolio of non-custom applications.
• Driving the management, performance, governance, and continual improvement of IT services in collaboration with local and global stakeholders.
• Maintaining accurate service documentation, operational procedures, service catalogs, and support models.
• Proactively identifying service risks, implementing mitigation strategies, and ensuring service continuity.




• Challenging ineffective operational practices and driving process optimization initiatives.
• Leading service improvement programs through automation, standardization, and implementation of GitOps practices.
• Managing major incidents and coordinating bridge calls to ensure rapid restoration of critical services.
• Monitoring service performance through KPIs, SLAs, operational dashboards, and governance reviews.
• Working closely with service owners, technical teams, suppliers, and business stakeholders to ensure service excellence.
• Driving compliance, audit readiness, and adherence to enterprise IT governance standards.
• Leading automation initiatives that enhance operational effectiveness and reduce manual effort.
• Providing regular operational reporting and strategic recommendations to management and leadership teams.

You'll win us over by:
Education & Experience
• Bachelor's or Master's degree in Computer Science, Inform

📌 Service Delivery Manager – IT Operations (Pune)
🏢 Siemens
📍 Pune