ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Operation Skills

· Implement desktop and server systems that utilize industry best practices to meet corporate objectives.

· Deploy workstations, servers, printers, Antivirus, local firewalls, encryption systems, and all host security systems.

· Monitor and manage IT cloud environments – AWS and Azure, Windows and potentially Linux based.

· Manage daily audit processes, backup process completion, group notifications and escalation processes.

· IT and cloud hosting related ticket management, i.e., resolving a variety of internal and customer based issues.

· Customer Support on phone & email and L1 troubleshooting.

· Manage user accounts, permissions, access rights, and storage allocations.

· Manage enterprise directory services and supporting server infrastructure.

· Practice network asset management, including maintenance of network component inventory.

· Manage, Monitor, and fix issues generated from applications, cloud and security system

· Handle operating system security patching and monitoring.

· Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

· Develop, document, and maintain policies, procedures and associated training plans for system administration and appropriate use.

· Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.

· Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user software and networking software products.

EDUCATION & EXPERIENCE

Required Skills/Abilities:

· Working technical knowledge of network, PC, and platform operating systems, including MS Office, MS Windows 2012, MS Windows 2016 and beyond.

·Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory, MS SQL and MS Exchange Online.

· Working experience with Amazon Cloud

· Experience installing, configuring,



and maintaining all manners of server hardware, storage, and associated network equipment, including SCSI, RAID, and I/O topology.

· Power Shell / Script writing a plus.

· Hands-on software and hardware troubleshooting experience.

· Experience documenting and maintaining configuration and process information.

Soft Skills:

· Self-Learner: self-motivated and directed, with keen attention to detail.

· Strong customer service orientation.

· Ability to present ideas and solutions in user-friendly language.

· Good written and oral communication skills; good interpersonal skills.

· Strong analytical and problem-solving abilities

· Ability to effectively prioritize and execute tasks.

· Ability to conduct research into hardware and software issues and products as required.

Educational Background/ Other Requirements

· Bachelor’s Degree in IT or in the field of computer science

· 3-5 years relevant work experience.

· Certifications in Microsoft and/or AWS system technologies beneficial

· Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).

· MUST be willing and able to go into the office for shifts.

DESIRED BEHAVIORS*

· Technically proficient – knows role and has a solid familiarity with tasks and responsibilities.

· A bias to action – a willingness to “jump right in” with an emphasis on producing results.

· Highly cooperative – an affinity for solving complex problems through dialog with team members.

· Curiosity – always seeking the “why’s” and “how’s” in the interest of continuous learning and the mastery of a craft.

· Innovation – the courage to challenge prevailing assumptions and suggest better ways of doing things to achieve business value.

· Comfortable with ambiguity – can begin to explore and solve complex problems even when the problem and solution are not always well defined.

· Display ethical character and competence - acts with integrity and intent, is accountable for own actions, behaves per the values. Act as a good citizen of Naviga

📌 Engineer- IT Infra (India)
🏢 Naviga
📍 India