Position Description: Manage the Operations for a process for the organization. Be a single point of contact with the entire team and the senior management through effective communication on the key deliverables of the process. Interact with clients on a regular basis to ensure smooth operations and increase business with the client. Control cost through effective utilization of personnel, materials and equipment. Proactively tackle problems that arise in the team and resolve them to ensure there is no negative impact on productivity and delivery of assignments. Manage and motivate a team of AOAMs / OAMs and be responsible for their performance. Interface with the various support functions for their inputs to ensure smooth operations. Manage the process Profit and Loss statement on a monthly basis and report to management

Essential Qualifications: MBA or Post Graduate Diploma in Management from an institution of repute - preferred

Technical Qualifications: Technical Know-how of MS Office Suite

Experience: Minimum 8 years of work experience, of which at least 3 years in a supervisory role.





Organization Structure: Report to the Assistant Vice President

Work Schedule: Ability to work in versatile schedule during day, night and weekend shifts

Description of Responsibility:

• Operate as an important link between the client and the senior management for a few processes

• Interface with clients frequently and maintain an excellent relationship with them

• Ensure smooth functioning of operations across all business units

• Review staffing plans on a monthly basis

• Review service failures on a regular basis

• Manage teams across a process

• Develop strong interpersonal relationships with the team

• Coach and counsel team members to enhance performance and arrest attrition

• Develop an environment that provides motivation and development opportunities for the team

• Introduce initiatives for team development

• Recognize and reward performance and ensure welfa

📌 Operations Manager (India)
🏢 RRD GO Creative
📍 India