Who are we?

At Finastra, we’re a global leader in financial services software, dedicated to expanding access to financial services and shaping what’s next for the industry. Our technology powers mission‑critical solutions across Lending, Payments and Universal Banking, supporting over 7,000 customers, including 80% of the world’s top 50 banks, in more than 110 countries.

About the Role
We're looking for a Senior Enterprise Automation Engineer to help transform how Enterprise IT delivers services through automation, AI, and intelligent self-service.
This role will serve as the primary implementation partner for Enterprise IT AI initiatives, working closely with the AI Center of Excellence (AI-COE), service owners, and subject matter experts to operationalize Microsoft Copilot, develop AI-powered agents, and automate end-to-end business and IT workflows.

The successful candidate will play a key role in driving a Bot First service model, where employees interact with intelligent agents and automated workflows before engaging traditional support channels. The focus is on improving employee experience,



increasing operational efficiency, and reducing manual effort across Enterprise IT services

Key Responsibilities

AI & Copilot Enablement
• Partner with AI-COE to implement and operationalize enterprise AI initiatives.
• Design, build, and maintain AI-powered agents using Microsoft Copilot and Copilot Studio.
• Identify opportunities to improve employee experience through AI-driven solutions.
• Drive adoption of AI and intelligent automation capabilities across Enterprise IT.

Agent Development & Automation
Create and maintain AI agents supporting services such as:
• Employee Onboarding
• Employee Offboarding
• Device Lifecycle Management
• Software Requests
• Access Requests
• Knowledge Management
• Employee Self-Service
• Enterprise IT Support Services
• Develop and enhance Copilot agents and custom AI experiences.
• Automate high-volume, repetitive operational proce

📌 Senior Enterprise Automation Engineer (Bengaluru)
🏢 Finastra
📍 Bengaluru