About Easyship:

Easyship is a leading global shipping software and API platform trusted by 100,000+ eCommerce merchants to compare couriers, automate fulfilment, and simplify cross-border shipping, taxes and duties. A top-rated Shopify Certified Technology Provider, eBay preferred fulfilment partner, and Amazon preferred multi-channel integrator, Easyship is the G2 category leader (April 2026), offering 550+ courier services worldwide. We believe in accelerating borderless commerce through innovative solutions, and we're proud that brands of all sizes from small business to enterprise trust Easyship for all their shipping needs.

Who We’re Looking For:

We are looking for an experienced Customer Success Manager to join our team and take ownership of strategic client relationships. You’ll work with some of our largest accounts, ensuring smooth onboarding, driving adoption, and uncovering growth opportunities. This role requires a mix of strategic account management, problem-solving, and robust communication skills to help clients succeed globally.

What you additionally need to know:





This is a full-time, onsite role based in our Bengaluru (MG Road) office. The role follows UK collaboration hours (11:00AM–8:00PM IST) to support seamless cross-regional execution.

What would be you be responsible for:

• Owning a portfolio of high-value accounts, fostering trust and building long-term relationships while managing onboarding, adoption, renewals, and growth.

• Acting as a trusted advisor to enterprise clients, understanding their needs, strategic objectives, long term business goals and aligning them with Easyship solutions.

• Proactively engaging with customers to track progress, deliver success reviews, and demonstrate value, while identifying and mitigating risks of churn.

• Anticipating customer challenges and provide solutions collaborating closely with Support, Operations, and Product teams to ensure success.

• Identifying and pursue expansion opportunities l

📌 Senior Customer Success Manager (Bengaluru)
🏢 Easyship
📍 Bengaluru