JOB DESCRIPTION

Req ID: 389549

We are currently seeking a Software Development Advisor to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Responsibilities:

Must possess hands-on experience working in an applications production support/application development setting.

They must also possess detailed knowledge of multiple systems, as well as an in-depth understanding of the functionality for these systems to troubleshoot and resolve applications tickets.

Provide 2nd and 3rd level support for critical and non-critical automotive production application support for a large automotive company.

The role is to maintain, control and support the applications on the production lines.

Technical support and maintenance activities for the applications.

Daily tasks to be performed:

Working with the client's processes (incident, Request, problem, change management).

Communicating and working closely with the users and the client.

Daily meetings with the team, occasional meetings with the client.

Problem analysis and documentation.

Performing root cause analysis.

Source code analysis.

Creating bug fix, releases and upgrades for the applications.

Occasionally configuring and optimizing the application and infrastructure.

- Responsible for monitoring and responding to open tickets submitted through an incident management system.
- Troubleshoot and escalate alerts that cannot be resolved to appropriate section.
- Prioritize and handle service requests and incidents.
- Progress issues and provide relevant information for troubleshooting or for clarification.
- Identify opportunities for process improvement and contribute to departmental initiatives.
- Responsible for improving and documenting the technical processes around application support (using Confluence).




- Work collaboratively with Account Managers on change requests, managing issues and establishing priorities.
- Handle late night and weekend emergency support on as required.
- Resolve system problems during non-business hours or backlogs by providing off-hours support as needed.
- Ensure the performance of daily health checks of the applications, scripts, and infrastructure by support team.
- Develop scripts works with team to automate repeatable manual tasks.
- Responsible for troubleshooting and resolving application.
- Rotational Shift/ On call requirement is required in future.
- Lead the team and clarify their technical queries on Mainframe technologies.
- Primary Skills: COBOL/JCL,DB2, SQL IBM Web Sphere MQ

Secondary Skills: IMS DB

- Reporting and presenting to client.
- Single Point of Contact for the team.
- Good Communication.

Language :- German (Optional). Good to know to read, write and speak in German language.

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.;

📌 Software Development Advisor (India)
🏢 NTT
📍 India