As a Packaged/SaaS Application Engineer, a typical day involves configuring and supporting packaged or software as a service applications to tailor features according to evolving business requirements.
The role includes managing application releases and ensuring the overall stability and performance of the system.
Daily activities also involve utilizing standard tools, application programming interfaces, and low-code platforms to deliver solutions that align with organizational goals while maintaining compatibility across various components.
Collaboration with stakeholders to understand needs and adapt applications accordingly is a key part of the daily workflow.
Roles & Responsibilities:
- Expected to perform independently and become a subject matter expert.- Required active participation and contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and implement application enhancements.- Monitor system performance and troubleshoot issues to maintain optimal Document configuration changes and maintain detailed records of system Assist junior team members by sharing knowledge and providing guidance on best practices.
Qualified & Technical Skills: - Must To Have Skills: Proficiency in Service
Now Strategic Portfolio Management (SPM).- Strong understanding of application configuration and customization within packaged or software as a service environments.- Experience working with application programming interfaces and low-code development Ability to manage software releases and ensure system stability and performance.- Familiarity with troubleshooting techniques and problem-solving in complex application landscapes.
Additional Information: - The candidate should have minimum 3 years of experience in Service
Now Strategic Portfolio Management (SPM).- This position is based at our Hyderabad office.- A 15 years full time education is required.