Job Description

Job Description Collections & Credit Lead – OTC (Order-to-Cash) Finance & Accounting Job Title Collections & Credit Lead Function Finance & Accounting (F&A;) – Order-to-Cash (OTC)Reports ToOTC Manager / F&A; Operations Manager Location Pune, India (or as applicable)Role Purpose The Collections & Credit Lead is responsible for leading end-to-end Credit Risk Management and Collections operations within the OTC process. The role focuses on optimizing cash flow, reducing overdue receivables, managing customer credit exposure, driving dispute resolution, and ensuring adherence to company credit policies and compliance requirements. The individual will lead a team, collaborate with business stakeholders, and drive continuous process improvements to achieve operational and financial objectives. Key Responsibilities Credit Management Assess and evaluate customer creditworthiness using financial statements, payment history, credit bureau reports, and market intelligence. Approve, recommend, and monitor customer credit limits in line with company policies. Conduct periodic credit reviews and risk assessments. Identify high-risk accounts and implement risk mitigation new customer onboarding and credit approval processes. Collections Management Lead collection efforts to ensure timely recovery of outstanding receivables. Monitor AR aging and prioritize delinquent accounts for follow-up. Implement collection strategies to improve cash realization and reduce bad debt exposure. Handle escalated collection issues and negotiate payment arrangements with customers. Work closely with Sales and Customer Service teams to resolve payment challenges.



Dispute Management Partner with internal stakeholders to investigate and resolve customer disputes. Ensure timely closure of disputes impacting collections. Track dispute trends and implement preventive measures. Monitor dispute resolution cycle times and effectiveness. Cash Flow & Working Capital Management Drive initiatives to improve DSO (Days Sales Outstanding). Improve collection effectiveness and reduce overdue balances. Support cash forecasting and working capital opportunities to accelerate cash collections. Team Leadership Lead, coach, and develop Collections and Credit Analysts. Establish performance metrics and service level regular reviews, training sessions, and development planning. Foster a culture of accountability, customer focus, and continuous improvement. Stakeholder Management Collaborate with Sales, Finance, Commercial, Customer Service, and Legal teams. Provide insights and recommendations on customer credit exposure and collection trends. Present operational performance and risk assessments to leadership. Governance & Compliance Ensure adherence to credit policies, SOX controls, audit requirements, and company procedures. Drive standardization, process documentation, and compliance activities. Support internal and external audits. Reporting & Analytics Analyze collection and credit performance metrics. Prepare weekly, monthly, and quarterly management reports. Use data analytics to identify trends, risks, and improvement opportunities. Support automation and digital transformation initiatives within OTC.

Qualifications

7-12 years of experience in Order-to-Cash (OTC), Accounts Receivable, Credit, and Collections. Minimum 3 years of people leadership experience. Experience working in a Shared Services or Global Business Services setting preferred.

📌 PUN8J_2026290709 - Assistant Manager - Collections (India)
🏢 Wns Global Services
📍 India