Position Summary:

To help drive this next chapter, we're seeking a strategic and innovative Director, Software Engineering, to lead our Salesforce Customer Experience Engineering organization. This role is responsible for defining and executing the technology vision, engineering strategy, and delivery roadmap for Salesforce-based customer service platforms. As a people leader, you will build and develop high-performing engineering teams while driving modernization, AI adoption, operational excellence, and scalable customer experience solutions.

The ideal candidate combines deep Salesforce expertise, proven people leadership experience, and a passion for leveraging AI and cloud technologies to enhance customer and employee experiences.

Job Responsibilities:

Strategic Leadership:

- Develop and evolve engineering roadmaps for Salesforce customer experience platforms that support business and customer experience objectives.
- Align technology roadmaps with business goals and customer experience objectives.
- Own departmental priorities, budgets, and outcomes with minimal oversight.
- Drive innovation through AI, automation, and emerging customer engagement technologies.
- Partner with Product, Operations, Architecture, Security, and Enterprise Technology teams to deliver business value.

People Leadership:

- Lead, mentor, and develop engineering managers, technical leaders, and high-performing engineering teams while cultivating future leaders across the organization.
- Foster a culture of innovation, accountability, collaboration, and continuous learning.
- Drive talent development, succession planning, and employee engagement initiatives.
- Establish engineering standards, best practices, and operational excellence across the organization.

Technology & Delivery:

- Oversee the design, development, deployment, and support of Salesforce solutions.
- Ensure platform scalability, availability, security, and compliance.
- Lead modernization efforts across Salesforce and integrated platforms.




- Drive Agile delivery practices and continuous improvement across engineering teams.
- Establish governance and release management processes to ensure quality and reliability

AI & Innovation:

- Drive adoption of Salesforce AI capabilities, including Agentforce and Prompt Builder.
- Identify opportunities to leverage AI to improve agent productivity and customer experiences.
- Evaluate emerging technologies and create strategic roadmaps for future innovation.
- Champion AI-enabled automation and data-driven decision-making across the organization.

Qualifications:

Required Experience:

- 14-18 years of progressive software engineering experience.
- Proven experience managing and developing technical teams of individual contributors.
- Demonstrated ability to own and execute departmental strategy with minimal oversight.
- Strong experience with Salesforce Dev Ops practices, including release management and deployment governance tools such as Copado.
- Hands-on experience with Salesforce AI capabilities including Agentforce and Prompt Builder, or equivalent AI-powered CRM technologies.
- Extensive experience leading enterprise-scale Salesforce initiatives.
- Strong stakeholder management and executive communication skills.
- Experience operating within Agile software development environments.

Required Technical Skills:

- Salesforce Service Cloud
- Omni-Channel
- Lightning Web Components (LWC)
- Apex Development
- Copado
- Agentforce
- Python

Preferred Skills & Experience:

- Salesforce Field Service
- Salesforce Mobile App
- Mule Soft
- AWS Services, including:
- Lambda
- EC2
- SQS




- Kinesis

- Experience implementing AI-powered customer service solutions.
- Salesforce certifications.
- Experience leading globally distributed engineering teams

Education:

- Bachelor's degree in computer science, computer engineering or equivalent
Note: This position is based in Pune, and applications are currently being considered from candidates based in Pune.

Talent Value Proposition statement:

At DIRECTV India, we're building a culture with our people, not for them, grounded in the values of We Care, We Challenge, and We Deliver. We will focus on building a better future than yesterday for our colleagues, customers, and company. As part of our team, you'll help shape the future of enterprise data platforms, enable advanced analytics and AI innovation, and contribute to business-critical capabilities that impact millions of customers. If you're ready to bring your expertise, leadership, and passion for innovation to a team redefining entertainment technology, we'd love to have you join us on this journey.

Headquartered in El Segundo, California, DIRECTV has been a household name in sports and entertainment for 30 years. We've grown our global footprint with DIRECTV India, a capability center in Pune built to support our operations and speed up how we build new technology. Here, our teams work on the platforms and products that bring together satellite and streaming, so customers get their favorite content without the hassle of switching between apps or inputs. From AI-driven personalization to content built around what people actually want to watch, we're shaping what entertainment looks like next, and Pune is a big part of that.

DIRECTV is an equal prospect employer. Employment decisions are based on business requirements, qualifications, merit, and performance, without discrimination on the basis of legally protected characteristics under applicable laws.

📌 Director, Software Engineering IND (India)
🏢 DIRECTV India
📍 India