15 Oct
|
Accenture
|
Hyderabad
15 Oct
Accenture
Hyderabad
Project Role : Infra Tech Support Practitioner
Project Role Description : Provide L1–L2 technical support for infrastructure, systems, and applications in production and development environments, both remotely and onsite, following defined operating models and processes. Act as the primary interface with users/clients to accurately diagnose issues and deliver effective resolutions across infrastructure, operating systems, networks, and application platforms, ensuring service stability and quality support.
Must have skills : Kubernetes, Microsoft Azure DevOps
Positive to have skills : NA
Minimum 5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Infra Tech Support Practitioner, a typical day involves delivering first and second level technical assistance for infrastructure, systems, and applications across both production and development settings. This role requires working closely with users and clients to identify and resolve issues efficiently, ensuring smooth operation and stability of services.
The position includes providing support through remote and onsite engagements, adhering to established procedures and operational frameworks to maintain high-quality service delivery and minimize downtime.
Roles & Responsibilities:
-AKS Cluster Provisioning and Configuration: Deploy and set up AKS clusters with appropriate configurations using Terraform and Azure DevOps.
Troubleshooting: Identify and resolve issues related to Kubernetes, AKS clusters and related components like Istio, GitOps, Autoscaling, Helm, Kustomize etc. Need to troubleshoot issues related to Terraform during AKS Cluster deployment.
Upgrades and Patches: Plan and perform AKS upgrades and apply security patches to keep the clusters up-to-date and secure.
ITSM: Need to work on incidents, Change Requests, RCAs, CMDB etc.
Documentation: Need to create documentation related to AKS.
Shifts and On-call: Need to work on night shifts and on-calls on
📌 Infra Tech Support Practitioner (Hyderabad)
🏢 Accenture
📍 Hyderabad