Project Role : Network & Svcs Operations Representative
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : SAP Manufacturing Integration & Intelligence (MII)
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As a Network and Services Operations Representative, a typical day involves configuring and integrating telecommunication network elements while overseeing their entire life cycle. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing support for customer activations and necessary configuration adjustments.
The work is dynamic and involves coordination with various teams to ensure seamless network operations and service delivery.
Roles & Responsibilities:
- Expected to be a SME with deep knowledge and experience.
- Should have Influencing and Advisory skills.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Expected to provide solutions to problems that apply across multiple teams.
- Collaborate with cross-functional teams to optimize network performance and resolve operational challenges.
- Continuously monitor and improve processes to enhance service quality and customer satisfaction.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP Manufacturing Integration & Intelligence (MII).
- Robust understanding of telecommunication network configurations and lifecycle management.
- Experience in managing back office system data records with high accuracy and attention to detail.
- Ability to support and troubleshoot customer activati