Who We Are

Girl Effect is an international non-profit that builds media and technology that girls want, trust and need. We use evidence-based social and behaviour change approaches to help adolescent girls make informed choices about their health, education and economic future.

In India, Girl Effect’s digital-first youth programme, Chhaa Jaa, reaches girls through social media, digital content, community spaces and interactive products, including Bol Behen. Reliable IT support is essential to the teams delivering this work.

Background

Girl Effect India has approximately 28 staff working across locations including New Delhi, Mumbai, Hyderabad, Pune, Nagpur, Kolkata, Ahmedabad, Noida, Gurugram and Jaipur.

Girl Effect requires dependable on-call IT support to resolve hardware and software issues, coordinate repairs and warranties, and assist with approved IT sourcing.

Objective

The objective of this engagement is to maintain reliable day-to-day IT operations by providing responsive remote support, timely issue resolution, and effective coordination of repairs, warranties,



and approved equipment purchases across India.

What You will do

The selected service provider will be responsible for:

• Providing remote, on-call IT support to approximately 28 users across India between 10:00 a.m. and 7:00 p.m., Monday to Friday.

• Diagnose and resolve laptop, peripheral, operating-system, application, and connectivity issues within agreed service levels.

• Support IT setup and onboarding for new employees, including device configuration and troubleshooting access.

• Coordinating OEM warranty claims, repairs, and replacements, including transparent communication on status, cost, and expected completion time.

• Supporting the sourcing of approved IT requirements, such as laptops and accessories, by providing specifications, availability, and quotations where requested.

• Providing access to capable support personnel and service coverage in major Indian cities, either directl

📌 Request for Proposal (Mumbai)
🏢 Girl Effect
📍 Mumbai