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Experience: 1+ yrs

Location: Delhi, India

We are looking for a customer-focused and empathetic Customer Support Executive to deliver an exceptional support experience for premium customers. The ideal candidate will be skilled at handling customer complaints, resolving concerns effectively, and turning challenging interactions into positive customer experiences.

This role requires excellent communication skills, patience, problem-solving abilities, and a strong sense of ownership. You will play an significant role in strengthening customer relationships, building trust, and encouraging repeat purchases through responsive, thoughtful, and reliable support.

Requirements

Key Responsibilities
- Respond to customer concerns, complaints, and support requests with empathy, professionalism, and a solution-oriented approach.
- Listen actively to dissatisfied customers, understand their expectations, and identify the root cause of their concerns.




- Take ownership of customer issues and ensure timely follow-up until a satisfactory resolution is achieved.
- Communicate clearly and professionally with customers through relevant support channels.
- Handle difficult conversations patiently while maintaining a positive and customer-first approach.
- Provide accurate information, practical solutions, and appropriate guidance to address customer needs.
- Escalate complex or unresolved issues to the relevant teams while maintaining accountability for follow-through.
- Identify recurring complaints, customer pain points, and service gaps.
- Share customer feedback and actionable insights with Marketing and other relevant teams to improve campaigns, messaging, and customer experience.
- Maintain accurate records of customer interactions, complaints, resolutions, and follow-up actions.
- Identify opportunities to improve support processes and reduce repeated customer issues.
- Build cus

📌 Customer Support Executive (Delhi)
🏢 Weekday AI
📍 Delhi