We have an exciting and rewarding opportunity for you to take your software engineering career to the next level.

As a Software Engineer III at JPMorgan Chase within the Infrastructure Platforms team, you serve as a seasoned member of an agile delivery team to validate and assure market-leading ServiceNow solutions in a secure, secure, and scalable way. You are responsible for executing and improving testing practices across ServiceNow applications and workflows, ensuring releases meet functional, integration, performance, and control requirements in support of the firm’s business objectives.

Job responsibilities
• Execute QA activities including test planning, test case creation, test execution, defect triage, and test reporting for ServiceNow releases (e.g., ITSM, ITOM, ITAM, HRSD, CSM, SecOps as applicable).
• Design and maintain the scalable manual and automated regression and performance test suites for ServiceNow configurations and customizations (workflows/Flow Designer, Business Rules, Client Scripts, UI Policies, integrations, portals).
• Perform functional, regression,



smoke, integration, and end-to-end testing across ServiceNow and upstream/downstream systems (APIs, MID Server, SSO, CMDB-related integrations).
• Partner with developers, product owners, and platform teams to review requirements and acceptance criteria, identify test scenarios, and ensure appropriate coverage and traceability.
• Log, track, and manage defects with clear reproduction steps, severity/priority, and evidence; validate fixes and support release readiness decisions.
• Produce and maintain test artifacts (test plans, test cases, test data approach, RTM as needed) and contribute to release documentation and operational readiness.
• Analyze testing results and trends to identify recurring defects, root causes, and quality risks, recommending improvements to process, controls, and platform hygiene.
• Support CI/CD quality gates by integrating testing into pipelines where applicable

📌 Software Engineer III- ServiceNow QA Analyst (Bengaluru)
🏢 JPMorgan Chase
📍 Bengaluru