Job Description:
Job Title: Client Service Senior Analyst
Location: Bangalore, India
Corporate Title: Associate

Role Description
• The Client Service Officer (CSO) based in Bangalore plays a key role in supporting Institutional Cash Management (ICM) for the Non-Bank Financial Institution (NBFI) client segment. The CSO is responsible for delivering proactive, reliable, and high-quality service to NBFI clients, with a robust focus on payments, cash management solutions, transaction investigations, and client query resolution. The role requires close day-to-day coordination with the relevant Cash Operations teams to ensure seamless service delivery, timely issue resolution, and a strong end-to-end client experience.

• The role will form part of the global ICM Client Service organisation and will collaborate closely with internal stakeholders across Service, Cash Operations, Product, Sales, Implementation, and control functions. The successful candidate will support the servicing of NBFI clients by applying crisp payment knowledge, understanding operational flows,



and helping clients navigate cash management processes, payment queries, investigations, and service-related requirements in a controlled and client-centric manner.

What we’ll offer you
As part of our flexible scheme, here are just some of the benefits that you’ll enjoy
• Best in class leave policy

• Gender neutral parental leaves

• 100% reimbursement under childcare assistance benefit (gender neutral)

• Sponsorship for Industry relevant certifications and education

• Employee Assistance Program for you and your family members

• Comprehensive Hospitalization Insurance for you and your dependents

• Accident and Term life Insurance

• Complementary Health screening for 35 yrs. and above

Your key responsibilities
• Act as the day-to-day service contact for NBFI clients within Institutional Cash Management, ensuring proactive, consistent, and high-quality client service.

• Apply strong payment knowledge

📌 Client Service Senior Analyst (Bengaluru)
🏢 Deutsche Bank
📍 Bengaluru