Role: Collection Executive
Department - Operations

About Gyandhan:
India’s first education financing marketplace, GyanDhan, is on a mission to ensure seamless education for all.Providing end-to-end education loan assistance, GyanDhan is a digital-first company that seeks to revolutionize education financing in India.GyanDhan was started in 2016 by two IIT alumni—Ankit Mehra and Jainesh Sinha. Since its inception, GyanDhan has provided 25000+ loans and has disbursed over INR 8000 crores in education loans. GyanDhan has also ventured into the domestic segment, offering interest-free loans for school fees, college fees, and upskilling courses. The company has partnered with more than 400 institutes in India to date.

Job Profile:
We are looking for a proactive and dedicated Tele Collection Executive to join our team in
Saket. The role involves managing debt collection processes through phone calls, WhatsApp,
email, and references, with a focus on education loans.
Key Responsibilities:
● Manage debt recovery across different buckets by engaging with customers via phone,
WhatsApp, email, and other references.
● Send qualified email communications for debt collection and follow-up.




● Maintain accurate and up-to-date records of all customer interactions using the
company’s CRM software.
● Address and resolve customer payment issues, escalating complex cases to senior staff
when necessary.
● Build strong relationships with customers to encourage timely payments and resolve
outstanding issues.
● Collaborate with internal teams to ensure smooth and effective resolution of customer
Queries.
Desired Skills and Qualifications:
● Experience: 6 months to 2 years in collections, credit control, debt recovery, or telecalling.
● Communication: Strong verbal skills in both Hindi and English (additional languages are a plus).
● Technical Proficiency: Basic computer knowledge and familiarity with social media and email communication.
● Interpersonal Skills: Ability to multitask, manage customer relationships, and resolve issues effectively.
● Independence: Ability to work independently with minimal supervision and manage priorities efficiently

Location: Noida
Working days: Mon to Sat
Timings: 10 AM to 7 PM

📌 Collection Executive (Noida)
🏢 GyanDhan
📍 Noida