At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is easy - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place.

About you and this role

As a Workforce Management Representative based at Navi Mumbai You will be the focal point for Tier 1 HR Advisory workforce management inquiries. You support HR processes, improve the employee experience, identify key issues, and resolve complex problems using established procedures. Working with limited supervision, you apply strong process and systems knowledge, collaborate across teams, improve efficiency,



and guide less experienced colleagues without direct supervisory responsibility.
Responsibilities
• Responsible for day-to-day workforce management operations with greater accuracy, efficiency and accountability.
• Brings knowledge and expertise with Workday, ServiceNow and other technology platforms to deliver run-the-business efficiently.
• Acts as a focal point for tier 1 HR Advisory team for workforce management inquiries (via chat, and e-Request), identifying and delivering solutions to employees and People Leaders.
• Delegates and escalates queries as appropriate but remains responsible through completion.
• Tracks progress and provides continuous feedback to requestors on status of their queries.
• Engage in improving Knowledge Base and Case Management content for workforce management, based on experience.
• Supports oversight of service operations by responding to service deman

📌 Workforce Management Representative (Navi Mumbai)
🏢 Dow
📍 Navi Mumbai