Position Summary

Services Specialist - Onboarding - Deloitte Support Services India Private Limited

Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The primary function of the USI HR Services Admin Onboarding Services Specialist role is to enable a smooth end to end Onboarding experience, making sure that the new joiners are supported and onboarded within set deadlines.

Work you’ll do
As a part of this team, you will be involved with the following:
· Possess a positive understanding of end-to-end onboarding and sourcing services, including experienced hires, students, managed contractors, and TUPEs, for example

· Delivery of the end to end processes such as:
· Experienced hire onboarding, student onboarding, and associate onboarding case management
· Employee screening; Deloitte personal files audits; extensions, separation, Conversions and invoice payment processes.
· Mailbox management, Work Allocation, Quality checking, Reporting




· High attention to detail is critical; strong customer service focus; problem solving skills; and the drive to take an issue and see it through to resolution.
· SAP (HR system) related actions or updates are completed accurately in time for payroll deadlines and in line with procedural guidelines.
· Deliver excellent service and ensure service level agreements are met by supporting the Analysts achieving KPIs and SLAs by monitoring work volumes and escalate potential non achievement to the Assistant Manager.
· Provide a customer focused experience through the timely and accurate completion of activities and queries.
· Operate utilising software such as ServiceNow to give the best experience for our new joiners.
· Excellent communication both verbal and written. Provide high quality written advice and guidance on a range for Onboarding queries.
· Record and maintain accurate activity information tracking through to timely closure.
· Point of contact for escalations of complex issues

📌 Services Specialist (Hyderabad)
🏢 Deloitte
📍 Hyderabad