Job Title
Field Service Engineer - Cath Lab
Job Description
Title: Field Service Engineer - Cath Lab
Location: Jabalpur
The Field Service Engineer is responsible for delivering technical support and maintenance services including troubleshooting, repairs, and installations. The role documents detailed service activities, working under direct supervision and prepares for service visits to achieve first-visit resolution. The role takes an active role in addressing customer escalations and feedback and executes moderately complex service tasks in the field. The role supports business growth by identifying sales opportunities and value-added services, continuously expanding product knowledge to maintain high standards of service and technical expertise.
Job Responsibilities:
• Delivers technical support and maintenance services to customers, performing troubleshooting, repair, and installation of products and services with moderate independence, while adhering to regulatory guidelines and company standards.
• Documents service activities in detail, including diagnostics, resolutions,
test procedures, and case status, ensuring accuracy and completeness to maintain transparency and traceability.
• Works under direct supervision, following established processes, and using independent judgment to ensure compliance with operational policies and the delivery of consistent, high-quality service.
• Tracks and records customer interaction time, parts usage, and service outcomes in real-time with high accuracy, contributing to operational efficiency and accountability.
• Prepares for service visits by diagnosing issues, organizing necessary parts, and formulating transparent action plans, striving for first-visit resolution to enhance customer satisfaction and service effectiveness.
• Assists in addressing customer escalations, complaints, and feedback, coordinating the implementation of action plans to resolve issues efficiently and maintain customer trust.
• Executes service tasks
📌 Field Service Engineer (India)
🏢 Philips
📍 India