NEOLYTIX
IT Support Senior Associate
Information Technology | Gurugram
FUNCTION
Information TechnologyEXPERIENCE
2–4 YearsLOCATION
Gurugram (Onsite)SHIFT
General Hours
About the Role
Neolytix is a US-headquartered healthcare BPO/KPO serving 280+ healthcare organizations across RCM, Credentialing and Provider Enrollment, Medical Coding, Virtual Medical Assistants, and Payer Analytics, with delivery centers in Gurugram and Manila. The IT Support Senior Associate provides first- and second-level technical assistance to onsite and remote users across the Gurugram office and global operations, ensuring smooth functioning of hardware, software, network infrastructure, and end-user systems.Key Responsibilities
• Provide Level 1 and Level 2 technical support for hardware, software, and peripheral issues.
• Install, configure, and troubleshoot operating systems (Windows and macOS), standard applications, and email clients (Outlook, Exchange Online, and Google Workspace).
• Manage user accounts, security permissions, and system access via Azure AD, Microsoft 365, Intune,



and other enterprise platforms.
• Maintain and update IT asset inventory with proper documentation and tagging.
• Support and monitor network connectivity, Wi-Fi, VPN, and SharePoint performance with IT administrators.
• Assist with setup and maintenance of video-conferencing and collaboration tools (Google Meet, Zoom, and Microsoft Teams).
• Respond to service tickets and follow up to ensure timely resolution per SLA targets.
• Collaborate with global IT teams for escalations, project rollouts, and security-compliance initiatives.
• Educate users on IT best practices, system security, and productivity-tool usage.

What You Bring
Must-Have• Bachelor's degree in Information Technology, Computer Science, or a related field.
• 2 to 4 years in IT support or helpdesk roles within a corporate or BPO workplace.
• Proficiency in Windows, Microsoft 365, Exchange Online, SharePoint Online, Intune, and common enterpri

📌 IT Support Senior Associate (Gurugram)
🏢 Neolytix
📍 Gurugram