US HR - Technical Implementation Analyst -
Job ID - IND171220
Role Overview
The US HR Technical Implementation Analyst is a subject matter expert responsible for the successful implementation, stabilization, support, and optimization of Lyric HCM HR solutions. The role combines US HR domain expertise, technical problem-solving & client delivery, to ensure accurate HR setup, payroll processing, compliance, and client success.
Key Accountabilities
• Deliver accurate and timely resolution of complex HR and HCM technology issues.
• Lead HR implementation activities including configuration, validation, testing, and go-live readiness.
• Ensure HR data integrity across Lyric HCM and downstream systems.
• Mentor consultants and improve team capabilities through coaching and knowledge sharing.
• Identify process improvement opportunities and drive operational efficiency.
• Build and maintain client confidence during critical payroll cycles.
Key Responsibilities
HR Support & Issue Resolution
• Troubleshoot and resolve complex HR setup and integration issues.
• Manage escalations and provide support during payroll processing cycles, including critical periods.
• Prioritize and resolve Jira-based HR incidents and defects.
Data Integration & System Expertise
• Analyze payroll data flow between HCM and payroll engines (Autopay, PI).
• Resolve mapping, interface, and calculation logic issues.
• Ensure accurate integration with GL, banking, reporting, and downstream systems.
Continuous Improvement
• Serve as a HR SME for clients and internal teams.
• Provide training and knowledge-sharing.
• Analyze trends and recommend process and product improvements.
• Support leadership with escalations, workflow management, and strategic initiatives.
Skills & Competencies
• Deep expertise in US HR setup, payroll processing, tax regulations, and compliance.
• Advanced analytical, troubleshooting, and reconciliation skills.
• Ability to translate business requirements into HR solutions and
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