Company Description BROCUS IT SOLUTIONS PVT LTD is an international Business Process Outsourcing (BPO) company that partners with US-based businesses to deliver reliable, scalable, and performance-focused outsourcing solutions. The organization specializes in Sales, Customer Support, Back-Office Operations, and US Healthcare Recruitment Processes, helping clients reduce costs and improve efficiency without compromising on quality or compliance. With delivery centers in Navi Mumbai and Nashik, the company combines global service standards with skilled local talent trained to meet international expectations. Teams operate as an extension of clients’ businesses, emphasizing transparent processes, measurable outcomes, and long-term value creation. Agents receive rigorous training in US compliance standards, accent neutralization, and conversion-focused scripting to ensure consistent, high-quality customer interactions.
Role Description This in office Call Evaluator – International Voice Process role is based in Navi Mumbai.



The Call Evaluator will monitor and assess recorded and live international voice calls to ensure adherence to scripts, compliance requirements, quality standards, and performance benchmarks. Daily responsibilities include listening to calls, scoring them against predefined criteria, documenting feedback, and preparing quality reports for operations and training teams. The role involves collaborating with team leaders and trainers to identify trends, improvement opportunities, and coaching needs, as well as contributing to call quality guidelines and best practices. The Call Evaluator will also help maintain process compliance for US-based clients and support continuous improvement initiatives in call handling and customer experience.
Qualifications
• Strong communication and language skills, including excellent spoken and written English and an accent-neutral speaking style.
• Quality monitoring and evaluation skills, with experience in call auditing,

📌 Call Evaluator- International Voice Process (Navi Mumbai)
🏢 Brocus IT Solutions
📍 Navi Mumbai