Company: iTechnolabs
Position: Quality Assurance & Cold Calling Lead
Location: Mohali (onsite Only)
Work Mode: Work from Office
Experience: 3+ Years
Employment Type: Full-Time

Job Summary
We are looking for a Quality Assurance & Cold Calling Lead responsible for monitoring and evaluating call quality while also handling outbound cold calls to generate potential business opportunities. The ideal candidate should have strong communication skills, attention to detail, and the ability to identify gaps in conversations and provide constructive feedback.

Key Responsibilities

Monitor and evaluate sales/cold calls based on defined quality parameters.
Conduct outbound cold calls to prospective clients and generate business leads.
Review recorded calls to assess communication, pitch, objection handling, and overall call quality.
Ensure team members follow the approved calling script, process, and communication standards.
Identify gaps in calls and provide constructive feedback to the sales team.
Maintain daily/weekly call quality reports and performance records.
Track calling performance,



including call volume, connect ratio, lead quality, and conversions.
Identify recurring issues and recommend improvements in the calling process.
Coordinate with the Sales/Business Development team to improve call quality and conversion rates.
Follow up with prospects and maintain accurate records in the CRM.
Meet assigned calling and lead-generation targets.
Ensure professional communication and proper handling of customer objections.

Required Skills
Excellent verbal and written communication skills.
Strong English communication skills.
Good understanding of cold calling and lead-generation processes.
Experience in call monitoring/quality assurance will be an advantage.
Strong analytical and listening skills.
Positive knowledge of MS Excel/Google Sheets and CRM tools.
Ability to provide clear and constructive feedback.
Target-oriented and self-motivated.
Good interpersonal and problem-solvi

📌 Senior Quality Assurance (India)
🏢 iTechnolabs
📍 India