What will you be responsible for?

• Monitor, triage, and resolve alerts and incidents from infrastructure systems including UPS systems, network switches, servers, and related datacenter equipment.

• Support incident response activities by identifying issues, coordinating with SMEs, documenting troubleshooting steps, and helping drive timely resolution.

• Perform basic root cause analysis for recurring incidents and contribute to corrective and preventive actions.

• Monitor infrastructure health using tools such as SCOM, AppInsights, or similar monitoring platforms.

• Create and maintain operational documentation, SOPs, troubleshooting guides, and support process documents.

• Support configuration and asset data updates in CMDB, including device attributes, CI information, and relationship accuracy.

• Write and maintain basic automation scripts using PowerShell, VBScript, or batch scripting to reduce repetitive manual activities.

• Assist in KPI reporting, ticket analysis, alert trend analysis, and operational improvement activities.

What would your day look like?





• Monitor infrastructure alerts and incidents across UPS systems, network devices, servers, and other on-prem infrastructure components.

• Analyze alerts, validate impact, perform initial troubleshooting, and escalate to the right SMEs when required.

• Participate in incident bridges and support end-to-end incident resolution activities.

• Track recurring alarms, alerts, and tickets, and help identify opportunities for automation or process improvement.

• Maintain health and performance reports for infrastructure systems and support management reporting needs.

• Update ServiceNow tickets, CMDB records, asset details, and operational documentation.

• Support routine operational activities such as server validation, discovery data review, CMDB cleanup, and device attribute verification.

• Work with global teams in an Agile/DevOps workplace to support infrastructure stability and service re

📌 Service Engineer 2 (Hyderabad)
🏢 PROVIDENCE GLOBAL CENTER
📍 Hyderabad