We are looking for experienced O365 (Microsoft 365) L1/L2 Support Engineers to provide technical support, troubleshoot Microsoft 365 applications, and ensure smooth day-to-day IT operations for enterprise users.

Key Responsibilities

• Provide L1/L2 technical support for Microsoft 365 applications and services.
• Troubleshoot Outlook, Exchange Online, Microsoft Teams, SharePoint Online, and OneDrive issues.
• Manage user accounts, license assignments, password resets, and access permissions.
• Resolve email delivery, mailbox configuration, calendar, and connectivity issues.
• Support Microsoft Entra ID (Azure AD), MFA, authentication, and user provisioning.
• Perform basic administration using Microsoft 365 Admin Center and Exchange Admin Center.
• Handle incidents and service requests through ITSM/ticketing tools while meeting defined SLAs.
• Escalate complex issues to L3 or relevant technical teams.
• Maintain incident records, troubleshooting documentation, and operational procedures.
• Provide remote end-user support and ensure timely incident resolution.

Mandatory Skills





• Minimum 4+ years of experience in Microsoft 365 / O365 technical support.
• Hands-on experience in L1/L2 support and incident management.
• Solid troubleshooting knowledge of Outlook and Exchange Online.
• Working knowledge of Microsoft Teams, SharePoint Online, and OneDrive.
• Experience with Microsoft Entra ID (Azure AD), MFA, user provisioning, and license management.
• Familiarity with ITSM tools, ticket management, and SLA-based support.
• Good communication, customer service, and troubleshooting skills.

Preferred Skills

• PowerShell scripting for Microsoft 365 administration.
• Knowledge of ITIL processes and incident, problem, and change management.
• Experience supporting enterprise users in a corporate IT environment.

Candidate Requirements

• Candidates must have 4+ years of relevant Microsoft 365/O365 support experience.
• Candidates should be comfortable working in a hybrid

📌 /Support Engineer (Noida)
🏢 Zorba AI
📍 Noida