The Job is on behalf of Client in the manufacturing of Lithium Ion Batteries

Role: Field Service Engineer — Lithium-ion Battery Packs

Location: Bhiwandi plant (base) + field visits across Mumbai
Industry: Lithium-ion Battery Pack Manufacturing (EV 2W/3W, Solar, Inverter, BESS)
Reports to: Production & Operations Manager / Quality Head
Experience: 2–5 years
CTC: ₹3.5–6 LPA (based on experience) + field/travel allowance

Key Responsibilities

• Diagnostics & Repair
- Diagnose returned and in-field battery packs using multimeters, battery analysers, BMS diagnostic tools, and PC-based BMS software
- Identify fault type: cell-level failure, BMS fault, connection/weld failure, balancing issues, thermal damage, or misuse/abuse
- Carry out pack repairs — cell replacement, BMS replacement/reprogramming, re-welding (spot/laser), wiring and connector rework — following safety protocols
- Test and validate repaired packs (capacity, internal resistance, charge-discharge cycling, BMS communication) before dispatch back to customer

• Field Service




- Attend in office service calls at OEM, fleet, dealer, and institutional customer locations across Mumbai and Maharashtra
- Perform on-site diagnosis, minor repairs, and pack swaps; guide customers on correct usage, charging, and handling
- Support installation and commissioning of larger packs/BESS units where required

• Warranty & Documentation
- Manage the warranty claim process: receive returns, log claims, assess warranty validity (warranty vs misuse), and maintain turnaround-time discipline
- Maintain complete service records — serial-number-wise fault history, repair actions, and parts consumed — for traceability
- Prepare failure analysis reports and share root-cause findings with production and quality teams to drive corrective action
- Track and report service KPIs: turnaround time, warranty failure rate, repeat-failure rate, and warranty cost

• Quality Feedback Loop
- Feed recurring field-failure patterns back into design,

📌 Field Service Engineer Lithium Ion Battery (Mumbai)
🏢 Eleviq HR
📍 Mumbai