Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive advantages and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.

Primary Responsibilities:
• Own the end-to-end performance of the function across service, quality, productivity, financials, workforce, risk, and stakeholder outcomes
• Translate enterprise priorities into annual business plans, operating strategies, budgets, capacity plans, and measurable goals
• Lead a large, multi-layered organization through Service Delivery Managers, Deputy Managers, Supervisors, and operational teams
• Ensure delivery against SLAs, KPIs, quality standards, customer commitments,



and regulatory or business-control requirements
• Drive Open Enrollment and peak-season readiness across staffing, training, technology, capacity, governance, and contingency planning
• Own budgeting, forecasting, utilization, productivity, cost optimization, and delivery of financial commitments
• Lead OBRs, QBRs, executive reviews, strategic planning discussions, and critical business escalations.
• Build trusted relationships with onshore leaders, clients, and cross-functional partners
• Define and sponsor the functional transformation agenda, including automation, AI, analytics, process simplification, and operating-model improvements
• Proactively identify operational and customer risks and ensure timely mitigation, escalation, and sustainable corrective actions
• Build leadership capability through coaching, succession planning, talent development, and clearly defined accountability
• Par

📌 Service Delivery Leader (Hyderabad)
🏢 UnitedHealth Group
📍 Hyderabad