Position Summary

Services Support Associate II - HR Services Admin - Deloitte Support Services India Private Limited
Join our team of dedicated HR professionals in USI who support the UK HR Services Administration team. The USI based HR Services Administration comprises teams supporting Transactions and / or Lifecycle and References. The Analyst role will support the HR Services for the UK geography. The primary function of the role is to deliver customer centric administration and transactional services, ensuring that service level agreements are met, and the work output is of a high quality. The successful candidate will be supporting one of the HR Services Administration teams for Transactions and / or Lifecycle and References

Work you’ll do
As a part of this team, you will be involved with the following:
• Deliver the end to end case management of transactions in HR Services Administration for one of the following teams:
• Transactions team – HR Admin requests relating to and updating SAP records for employee lifecycle events like promotions, salary changes, bonus payments,



employee perks, etc.
• Lifecycle and References team - Lifecycle requests like Paternity leave, Career Break leave, Military leave, Jury service etc. Generating references letters like employment reference, VISA reference, Tenancy reference etc
• SAP / HR system related actions or updates are completed accurately in time for deadlines and in line with procedural guidelines.
• Deliver excellent service and ensure service level agreements are met by supporting the team in achieving KPIs and SLAs and escalate potential non achievement to the team leader.
• Provide a customer focused experience through the timely and accurate completion of activities and queries.
• Provide high quality written advice and guidance on a range of queries.
• Record and maintain accurate activity information tracking through to timely closure.
• Operate utilizing software such as ServiceNow to give the best exper

📌 Services Support Associate II (Hyderabad)
🏢 Deloitte
📍 Hyderabad