Req ID: 394804

NTT DATA strives to hire exceptional, creative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Senior MuleSoft Production Support to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).
Job Title: MuleSoft Production Support Engineer (L1/L2 Support)
Experience: 4–6 Years
Location: Remote
Employment Type: Full-Time

Job Summary

We are seeking a skilled MuleSoft Production Support Engineer (L1/L2) with 4–6 years of experience in supporting and maintaining MuleSoft-based integration platforms in a production environment. The ideal candidate will be responsible for incident management, troubleshooting, monitoring, and ensuring the stability and availability of integration services. Experience with ServiceNow for ITSM processes is mandatory, while knowledge of Splunk for log analysis and monitoring will be considered an added advantage.

Key Responsibilities

Production Support & Incident Management





• Provide L1 and L2 support for MuleSoft APIs, integrations, and middleware components.

• Monitor production environments and respond to incidents, alerts, and service requests within defined SLAs.

• Perform initial triage, root cause analysis, troubleshooting, and resolution of integration issues.

• Coordinate with development, infrastructure, and business teams for issue resolution and escalations.

• Handle incident, problem, and change management activities using ServiceNow.

• Participate in on-call support rotations and manage critical production incidents.

Monitoring & Troubleshooting

• Monitor MuleSoft applications, APIs, and integration flows to ensure optimal performance and availability.

• Analyze application logs, error reports, and system metrics to identify and resolve issues proactively.

• Support deployment validation, smoke testing, and post-release monitoring activities.

• Document recurring issue

📌 Senior MuleSoft Production Support (Noida)
🏢 NTT DATA Services
📍 Noida