JOB DESCRIPTION

Service Now Software Engineer

Job Summary.

We are seeking a skilled Service Now Developer to design, develop, configure, and maintain Service Now applications and integrations. The ideal candidate will have hands-on experience with Service Now platform capabilities, follow best practices, and collaborate closely with stakeholders to deliver scalable and secure solutions.

Key Responsibilities

- Design, develop, and implement Service Now solutions using best practices

- Customize Service Now applications using Business Rules, Client Scripts, UI Policies, Script Includes, and Flow Designer

- Develop and maintain Service Now modules such as ÏTSM, CSM,APO,MCO,Finance Management,Employee Centre.

- Build and support integrations using REST, SOAP, MID Server, and Integration Hub

- Create and manage workflows,Flow Desinger and ETL, Integration Hub, Data Fabric/Zero Copy Connectors, tranformation

- Perform unit testing, debugging, and troubleshooting of platform issues

- Support platform upgrades, patches, and releases

- Collaborate with architects, business analysts, and stakeholders to gather requirements

- Follow SDLC, Agile/Scrum, and change management processes

- Maintain technical documentation and knowledge articles

Required Skills & Qualifications

- 3+ years of hands-on Service Now development experience

- Strong experience with Java Script, REST/SOAPAPIs and integrations

(server-side and client-side)

- In-depth knowledge of Service Now platform architecture

- Experience with (Source-to-Pay, Order-to-Cash lifecycle,Accounts payable, Accounts receivable etc)

- Familiarity with CMDB and ITSM

- Experience with other Application would be plus likeITOM, HRSD.

- Understanding of ACLs, roles,



and security best practices

- Experience working in Agile/Scrum environments

referred Qualifications

- Service Now certifications such as:

- Certified System Administrator (CSA)

- Certified Application Developer (CAD)

- Module-specific certifications (CSM, ITSM,MCO

- Experience with Service Now Performance Analytics and Reporting

- Knowledge of UI Builder, Service Portal, and Workspace configuration

- Exposure to Dev Ops, CI/CD, and ATF (Automated Test Framework)

Soft Skills

- Robust analytical and problem-solving skills

- Excellent communication and documentation abilities

- Ability to work independently and in a team environment

- Strong stakeholder management skills

Education

- Bachelor’s degree in Computer Science, Information Technology, or equivalent experience

- Min 3+ Years of experience in Servicenow

Nice to Have

- Experience with cloud platforms (CSM, MCO, APO)

- Knowledge of ITIL processes

- Experience supporting global enterprise environments

Our Commitment to a Culture of Inclusion & Belonging
Ecolab is committed to fair and equal treatment of associates and applicants and furthering the principles of Equal Opportunity to Employment. We will recruit, hire, promote, transfer and provide opportunities for advancement based on individual qualifications and job performance in all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement. Ecolab will not discriminate against any associate or applicant for employment because of race, religion, color, creed, national origin,citizenship status, sex, sexual orientation, gender identity and expressions, genetic information, marital status, age, or disability.

📌 Software Engineer- II (India)
🏢 Ecolab
📍 India