L1 Technical IT Engineer - Azure Infrastructure Support

Job Summary
We are seeking a proactive and customer-focused L1 Azure Infrastructure Support Engineer to join our Cloud Operations team. The role is responsible for providing 24x7 operational support for Azure-based infrastructure environments, monitoring cloud resources, responding to alerts and incidents, and performing day-to-day administration of Windows and Linux systems hosted in Microsoft Azure.
The ideal candidate should possess foundational Azure cloud knowledge, basic system administration skills, and a solid willingness to learn and grow within a managed services environment.

Key Responsibilities
Monitoring & Incident Management
• Monitor Azure infrastructure, applications, and services using approved monitoring tools.
• Acknowledge, triage, and respond to alerts and incidents within agreed SLAs.
• Perform first-level troubleshooting and resolution of infrastructure issues.
• Escalate unresolved or complex incidents to L2/L3 support teams following defined procedures.




• Participate in major incident bridges and provide timely updates.
• Ensure accurate documentation of incidents, service requests, and resolutions.

Azure Infrastructure Support
• Monitor and support Azure Virtual Machines (Windows and Linux).
• Perform routine operational tasks on Azure resources.
• Monitor Azure networking components including Virtual Networks, Load Balancers, and VPN connections.
• Support Azure Backup and recovery operations.
• Assist with storage administration and capacity monitoring.
• Validate successful completion of scheduled jobs and maintenance activities.

Operating System Administration
• Perform routine health checks on servers and infrastructure components.
• Support patching and maintenance activities as per established procedures.
• Perform basic troubleshooting of Windows Server and Linux systems patching and backup issues.

Service Requests & Change Support
• Execute standard service requests and

📌 Cloud Engineer I (India)
🏢 Rackspace Technology
📍 India