About us

Dyson is a global technology enterprise. We solve the problems others choose to ignore, with surprising current inventions that defy convention and simply work better. We’re driven by progress and thrive on the challenge of relentless improvement. We’re growing fast and our ambition is huge – more categories, more locations, and more people.

Pioneering technology takes more than just inventive engineers. At Dyson, we take a problem-solving approach to everything we do. And across our support teams, we’re proud to be different. And importantly, we support change to maintain our rapid growth.

Dyson Business Services (DBS) organisation provides process and service excellence to support Dyson’s growth ambitions with a goal of innovating and enhancing services over time to meet the changing needs of the business.

About the role

Team Leadership & People Development
• Provide day-to-day leadership, guidance, and support to Sales Order Processing Specialists.
• Foster a positive, collaborative, and customer-focused team culture.
• Support onboarding, training,



and development of recent team members
• Monitor team performance and provide regular coaching and feedback.
• Assist in performance review processes and individual development planning

Operational Management
• Ensure timely and accurate processing of customer orders across Turkish and CEE/MEA markets.
• Monitor daily workload, prioritize activities, and allocate resources effectively
• Ensure compliance with internal procedures, controls, and service level agreements (SLAs).

Stakeholder Management
• Build and maintain strong relationships with Sales, Customer Service, Supply Chain, Logistics, Finance, and other business partners.
• Act as a trusted point of contact for market stakeholders.
• Ensure proactive communication regarding operational issues, service risks, and resolutions.
• Support cross-functional collaboration to improve customer experience and business performance
• Manage order adjustments, ca

📌 Sales Order Processing Associate Manager (Gurugram)
🏢 Dyson
📍 Gurugram