We are looking for an experienced L4 Support Engineer with 5+ years of experience in supporting cloud-native applications and distributed systems. The role involves troubleshooting complex production issues, recovery actions, performing root cause analysis, and ensuring platform reliability and operational excellence. Robust troubleshooting knowledge of OAM/FCAPS is mandatory, while exposure to 4G/5G Core Networks is an advantage. The candidate will work closely with Engineering, L2/L3 support teams and Customers and must be willing to work in a 24x7 rotational shift model on a regular basis to provide round-the-clock support for global customer deployments and critical escalations.
Responsibilities
• Provide L4 technical support for cloud-native applications and distributed systems, ensuring high availability, reliability, and operational excellence across production environments.
• Troubleshoot and resolve complex production incidents, perform service recovery actions, and leverage AI-assisted troubleshooting and analytics tools to accelerate problem diagnosis, impact assessment,
and resolution.
• Lead root cause analysis (RCA) investigations for critical incidents and recurring issues, driving corrective and preventive actions while utilizing AI-driven insights to identify patterns, reduce recurrence, and improve platform stability and resilience.
• Leverage strong OAM/FCAPS expertise to monitor, analyze, and address faults, performance degradations, configuration issues, and service-impacting events across customer deployments.
• Work closely with Engineering teams, customers, and L2/L3 support teams to manage escalations, support major releases, and continuously enhance troubleshooting methodologies, automation, and operational processes.
• Participate in a 24x7 rotational shift model, providing round-the-clock operational support for global customer deployments, critical incidents, and high-priority escalations.
Qualifications
Must have:
• Engineering Degree
📌 4LS Support Engineer (India)
🏢 NOKIA
📍 India