Job Description: SAP S/4HANA Service Management Lead / Senior Functional Consultant

Role Overview

We are seeking a highly experienced and results-driven SAP S/4HANA Service Management Lead / Senior Functional Consultant with 5 to 12 years of expertise across SAP Customer Service (CS), Service Management (SM), and S/4HANA Service.

In this role, you will be responsible for designing, configuring, and implementing end-to-end Service Management processes in an SAP S/4HANA Cloud, Private Edition (PCE) / RISE with SAP setting. You will bridge business requirements and functional architecture, manage cloud service governance, enable AI-driven service insights, and drive continuous optimization across the full service lifecycle.

Key Responsibilities

• Solution Design & Implementation
• Design, configure, and deploy S/4HANA Service Management processes across the entire service lifecycle: Engage, Sell, Contract, Plan, Schedule, Execute, Invoice, and Analyze.
• Map end-to-end business requirements to standard S/4HANA Service capabilities, including service quotations, service orders,



service contracts, spare parts logistics, resource planning, billing, and analytics.
• Drive adoption of the latest S/4HANA PCE release innovations (e.g., service team determination, advanced execution processes, Fiori applications, and AI-powered service intelligence).
• S/4HANA Private Edition (PCE) Governance
• Operate effectively within the SAP S/4HANA PCE Shared Responsibility Model between the client and SAP Enterprise Cloud Services (ECS).
• Liaise with SAP for system-level operational tasks (e.g., infrastructure management, backups, maintenance, and upgrade administration).
• Lead client-side functional responsibilities, including business process configuration, functional validation, regression testing, and process governance based on SAP’s PCE Roles and Responsibilities framework.
• Service Order & Contract Management
• Configure and maintain service contract structures, recurr

📌 SAP PM CS (Kolkata)
🏢 Neev
📍 Kolkata