Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Business Analyst - Service Now

In this role you will be responsible for part of the full project lifecycle with a primary focus on business value and benefit realization.

Key Responsibilities:

• Collaborate with stakeholders to gather, analyze, and document business requirements related to ServiceNow modules (e.g., ITSM, ITOM, HRSD, CSM).
• Translate business needs into functional specifications and user stories with transparent acceptance criteria.




• Participate in Agile ceremonies including sprint planning, daily stand-ups, sprint reviews, and retrospectives.
• Work closely with ServiceNow developers and architects to ensure solutions align with business goals and platform best practices.
• Conduct gap analysis and impact assessments for new requirements or changes.
• Support UAT (User Acceptance Testing) by preparing test cases, coordinating testing efforts, and validating results.
• Maintain a product backlog and prioritize features based on business value and technical feasibility.
• Provide training and documentation to end-users and stakeholders as needed.
• Monitor and report on project progress, risks, and issues.

Required Qualifications:
• Bachelor’s degree in computer science, Information Systems, Business Administration, or related field.
• 8+ years of experience as a Business Analyst, with at least 2 years focused on ServiceNow.
• Strong understanding of

📌 ServiceNow Business Analyst (Hyderabad)
🏢 Genpact
📍 Hyderabad