We're recruiting for a capable Operations Associate to reach out to clients and recover unpaid invoices.
Responsibilities
• Monitoring accounts to identify overdue payments.
• Keeping accurate records and reporting on collection activity.
• Strike a balance between keeping trusting connections and making sure payments are made on time.
• Communicate well and negotiate effectively, as well as operate independently and as part of the team.
• Look at the history of each invoice or bill.
• Locate and contact clients to inquire about past-due payments.
• Regular follow up to encourage clients to pay their bills on time.
• Refunds and payments are processed.
• Resolve billing and credit concerns with customers.
• Revise invoices as and when required.
• Check customer's service renewals.
• Upselling.
• Working knowledge of Google docs, sheets and databases
• Comfortable working with targets
• Comfortable in working with extended working hours and over weekends.
• Excellent communication skills (written and oral)
• Problem-solving skills.
• Coordinating within the Operations team and other departments smoothly and efficiently.
• Education Min.- Higher Secondary Max. -Bachelor’s degree.