Company Description
Shilton Hospitality Pvt Ltd is a diverse hospitality company specializing in business hotels, resto-bars, catering services, music festivals, and leisure resorts. The organization is dedicated to delivering exceptional experiences for guests across its varied offerings. With a strong focus on service excellence and innovation, Shilton Hospitality has established itself as a trusted name in the industry. The company provides a dynamic environment where employees can thrive and grow.

Role Description
This is a full time, on-site role for a Front Office Executive at Shilton Hospitality Pvt Ltd, located inShilton Dee Cee Hotel Chennai . The responsibilities include managing receptionist duties, handling front office operations, responding to guest queries, assisting with customer service tasks, and ensuring a smooth and professional front-desk experience for visitors and guests.

Roles & Responsibilities
• Greet and welcome guests in a courteous and professional manner
• Handle check-in and check-out procedures efficiently
• Manage front desk operations,



including phone calls, emails, and visitor inquiries
• Maintain guest records and update details accurately in the system
• Coordinate with housekeeping and other departments to ensure smooth operations
• Address guest queries, requests, and complaints promptly and professionally
• Ensure proper handling of cash, billing, and invoices (if applicable)
• Maintain a clean, organized, and professional front desk area
• Follow company policies, SOPs, and safety procedures
• Assist with reservations, room allocations, and daily reports
Skills & Requirements
• Strong communication and interpersonal skills
• Customer-service oriented with a pleasant personality
• Basic computer knowledge (MS Office, PMS systems preferred)
• Ability to multitask and work under pressure
• Flexible to work shifts, weekends, and holidays
• Prior experience in a similar role is an added advantage

📌 Front Office Executive (Chennai)
🏢 Shilton Hospitality
📍 Chennai